Clinical Management Systems

​Does your healthcare organization manage clinical performance?
You manage finance, supplies, human resources, and scheduling but, these things are supportive of clinical work; but they aren’t clinical work.

Clinical work is defined by your clinical policies and procedures. Based on your policies and procedures, you educate staff so they know what is in the policy (and you can show accreditation agencies). Sometimes, staff are evaluated by test or observation whether they can perform in accordance with policy. But do you monitor whether policies are followed consistently?

Policies and procedures are in place to protect patients and patients should not be subjected to failures that we can prevent.

The fact is that you cannot say that you are delivering the best care - or even meeting the standard of care - if you cannot be sure that your staff is following your policies and procedures.

Can you afford to ignore clinical management systems?

As transparency, patient safety and high reliability become more common terms among healthcare leaders, we need to change how we view clinical management. Training and relying on reports of bad events is not enough.

Why? Because poor process performance does not always result in a bad outcome. Investigations of adverse events often reveal that unreported process failures occurred in the past. Had that been known, efforts to reduce failures could have prevented the adverse event.

Managing clinical performance does not add expenses; it saves money.

As our business models change due to value-based purchasing, “Quality is Free” (as Philip Crosby said many years ago), when you consider the costs of poor quality, including prolonged hospitalization, readmission penalties, and staff stress from an inefficient workplace.

Clinical Management Systems enable managers to monitor in real-time.

Managers get real-time data showing when policies are not followed. They can intervene to prevent patient harm and can find out why deviations occurred. This increases the likelihood and timeliness that systemic problems will be fixed, thereby preventing future problems.

In fact, hospitals that have implemented clinical management systems have been surprise at how often policies aren't followed, but how quickly improvements can be realized.

Yet, adopting a new management system is not easy becuase it involes significant technical and cultural changes. An experienced project leader can help you avoid the pitfalls and costs of inexperience. Guidance through this process, reduces stress, costs, failures, and reduces the time to start realizing benefits. 

Call to learn more about how to be a more reliable care delivery system.​​